It happened Monday night. A water main leading from Marina Energy on Route 30 to the Borgata broke, leaving Atlantic City’s nicest property without heat or hot water, the local paper reported.

   But it’s how the Borgata handled the situation that impressed me.

   Of course, guests were inconvenienced. It’s no fun not being able to take a shower, even in February. But most told the local paper that it was OK and they wouldn’t let it ruin their good time.

   With the local health department supervising, the Borgata was able to heat hot water for dishwashing. Other outlets used paper plates and plastic tableware, and a few others closed. One of the closures was the high-roller Amphora Lounge. Water in the restrooms was tepid, at best, as one friend told me.

   On Tuesday, the Borgata brought in two giant boilers to provide hot water. Guests checking in Wednesday night were housed in the Water Club – which is usually closed on week nights in the winter- because that section was the first to have hot water restored. I’m sure most guests didn’t object to the upgrade.

   And here’s the good part. Some guests reported getting comped meals as a thank you for putting up with the situation. The Borgata told the local paper they would work with each guest individually to compensate them for the inconvenience. They didn’t say what said compensation would be, but assured that everyone would walk away happy.

   Atlantic City could use more customer service like that.

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