I went on and on a few weeks ago about how ”Atlantic City customer service” seemed to be an oxymoron, something that could not exist. Well, now it’s time to share a good experience.

   A buddy and I booked rooms at the Borgata the other night. We had a nice dinner, both lost in the casino and enjoyed the pool and hot tub. I was running a little late when I arrived, so I took my car to the valet.

   When I went down to claim my car the next morning, the area was packed. It was check-out time, and a lot of people were waiting.

   Nonetheless, I had a reasonable 10-minute wait for my car. But I was surprised to notice that the driver was wearing a suit, not a valet uniform. I see you got pressed into service, I said. Yes, he answered, when it gets backed up, I pitch in wherever I can. I asked his usual job, and he said he was the director of transportation.

   Even though it was clear I was quite capable of doing so myself, this manager insisted on loading my bag in the trunk of my car. As I handed him my ticket and a tip, he said, “The drivers thank you. I’ll pass it on to them.” The transaction took less than two minutes, but he was very pleasant and it brightened my day.

   I was impressed that a director would jump in to perform the job when necessary. I thought back on all the jobs I’ve held over the years, and could think of precious few times the supervisors would pick up the slack when the rank-and-file got swamped.

   I’ve heard that Borgata employees are the happiest among Atlantic City casino employees. With managers like this gentleman, I can see why.

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